Warranty Terms &
Conditions
7.10
All new goods supplied by us are warranted free from defects as from the date
of supply (unless otherwise stated).
7.11 B-Ware grade items can be refurbished, used,
demo units, cosmetic defects or without original package. Warranty period for B-Ware
is indicated on every item and can vary from 1 to 24 months.
7.12
The terms of any manufacturer's guarantee, other than what is stated on Our
invoice, will be included within the documents accompanying the goods or online
from the respective manufacturer's website This includes dead pixel warranty
(ISO 13406-2, Class II), as well as software and Operating system’s terms and
conditions.
7.13
This warranty does not apply to any defect in the goods arising from natural
disaster , fair wear and tear, wilful damage, accident, damage or loss to data
or any software programs, use of pirated software, negligence by you or any
third party, use otherwise than as recommended by the manufacturer / Us,
failure to follow instructions, connection to improper voltage supply or
electrical power surge or any alteration or repair carried out by third parties
or without the approval.
7.14
If the goods supplied to you are damaged on delivery, you should notify Us in
writing via e-mail address or by means of a letter within 24 hours. We reserve
the right to be supplied with proof that the goods are damaged on delivery.
7.15
If the goods supplied to you develop a defect while under warranty or you have
any other complaint about the goods, you should notify us personally, in
writing via the e-mail address or by a letter, as soon as possible, but in any
event within 7 days of the date you discovered or ought to have discovered the
damage, defect or complaint, which however shall not exceed the 24 months legal
guarantee.
7.16
It is your responsibility to ask for the RMA number when returning any product
to our technical department.
7.17
If an item is claimed to be faulty by yourself (CID - Consumer Induced Damage)
even during the warranty period, and after inspection and testing it is
established that no defect exists, the Company reserves the right to charge
you a contribution for the inspection and testing.
7.18
We do our best to replace faulty items within the least possible time. We shall
not be held liable for any delay, if this delay is not due to our negligence.
7.19
We also strive to replace faulty items with the same product. However, we may
sometimes offer a replacement of a similar product in terms of specifications
or price according to the current market value of the original item. If an item
is listed as EOL (end of life), we shall replace it with a product closest to
its specifications or current market value.
7.20
Repair or replacement under the terms of this warranty does not give right to a
fresh start of the warranty. The warranty shall continue from the date of
original invoice; however, we extend the warranty equal to the period product
is in workshop for service.
7.21
This warranty is invalid if the serial number has been altered or removed from
the product.
7.22
Software is not covered by any warranty. It is your responsibility to ensure
that any software installation meets your expectations before leaving our
outlet if the installation is carried out by our technicians. It is also your
duty to back up the contents of your hard drive before bringing the PC in for
any service. We cannot be held responsible for any loss of data or software
during service.
7.23
The serviced product will be returned to you as originally configured. It is
not our duty to install other software or carry out any other configurations
and setups.
7.24
Warranty on products is as stated in the invoice. The original invoice must
always be presented, together with manuals, software and any other items
including the original packing. Goods are not sold on a trial basis.
7.25
The legal guarantee protects the consumer against latent defects on purchases
and non-conformity with the contract of sale for two years from the date of
purchase. Claims made within the first six months after purchase under a legal
guarantee are considered to have already existed on the date of purchase unless
the seller can prove otherwise.
Thereafter,
the seller will only be liable under the legal guarantee in the case of a lack
of conformity which can be shown to have existed from the date of purchase and
did not occur due to misuse or any other reason. The legal guarantee applies
also where no commercial guarantee is provided.
7.26
From Our side, we will be testing the drives for TBW. Warranty period ends on
the date when the SSD has exceeded its TBW. Irrelevant if warranty period
passed or not.
7.27
Batteries: UPS’s are covered for 12 Months. Notebooks, Tablets and any other
battery-operated device have 6 Months.
7.28 Goods are not sold on trial bases, return products are subject
to approval and to a restocking fee which will reflect the product
condition and the current market price. Unsealed or unpacked software
products are not returnable or refundable.