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Warranty Terms and Conditions

 Warranty Terms & Conditions

7.10 All new goods supplied by us are warranted free from defects as from the date of supply (unless otherwise stated).

7.11 B-Ware grade items can be refurbished, used, demo units, cosmetic defects or without original package. Warranty period for B-Ware is indicated on every item and can vary from 1 to 24 months.

7.12 The terms of any manufacturer's guarantee, other than what is stated on Our invoice, will be included within the documents accompanying the goods or online from the respective manufacturer's website This includes dead pixel warranty (ISO 13406-2, Class II), as well as software and Operating system’s terms and conditions.

7.13 This warranty does not apply to any defect in the goods arising from natural disaster , fair wear and tear, wilful damage, accident, damage or loss to data or any software programs, use of pirated software, negligence by you or any third party, use otherwise than as recommended by the manufacturer / Us, failure to follow  instructions, connection to improper voltage supply or electrical power surge or any alteration or repair carried out by third parties or without the approval.

7.14 If the goods supplied to you are damaged on delivery, you should notify Us in writing via e-mail address or by means of a letter within 24 hours. We reserve the right to be supplied with proof that the goods are damaged on delivery.

7.15 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us personally, in writing via the e-mail address or by a letter, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint, which however shall not exceed the 24 months legal guarantee.

7.16 It is your responsibility to ask for the RMA number when returning any product to our technical department.

7.17 If an item is claimed to be faulty by yourself (CID - Consumer Induced Damage) even during the warranty period, and after inspection and testing it is established that no defect exists, the Company reserves the right to charge you a contribution for the inspection and testing.

7.18 We do our best to replace faulty items within the least possible time. We shall not be held liable for any delay, if this delay is not due to our negligence.

7.19 We also strive to replace faulty items with the same product. However, we may sometimes offer a replacement of a similar product in terms of specifications or price according to the current market value of the original item. If an item is listed as EOL (end of life), we shall replace it with a product closest to its specifications or current market value.

7.20 Repair or replacement under the terms of this warranty does not give right to a fresh start of the warranty. The warranty shall continue from the date of original invoice; however, we extend the warranty equal to the period product is in workshop for service.

7.21 This warranty is invalid if the serial number has been altered or removed from the product.

7.22 Software is not covered by any warranty. It is your responsibility to ensure that any software installation meets your expectations before leaving our outlet if the installation is carried out by our technicians. It is also your duty to back up the contents of your hard drive before bringing the PC in for any service. We cannot be held responsible for any loss of data or software during service.

7.23 The serviced product will be returned to you as originally configured. It is not our duty to install other software or carry out any other configurations and setups.

7.24 Warranty on products is as stated in the invoice. The original invoice must always be presented, together with manuals, software and any other items including the original packing. Goods are not sold on a trial basis.

7.25 The legal guarantee protects the consumer against latent defects on purchases and non-conformity with the contract of sale for two years from the date of purchase. Claims made within the first six months after purchase under a legal guarantee are considered to have already existed on the date of purchase unless the seller can prove otherwise.

Thereafter, the seller will only be liable under the legal guarantee in the case of a lack of conformity which can be shown to have existed from the date of purchase and did not occur due to misuse or any other reason. The legal guarantee applies also where no commercial guarantee is provided.

7.26 From Our side, we will be testing the drives for TBW. Warranty period ends on the date when the SSD has exceeded its TBW. Irrelevant if warranty period passed or not.

7.27 Batteries: UPS’s are covered for 12 Months. Notebooks, Tablets and any other battery-operated device have 6 Months.

7.28 Goods are not sold on trial bases, return products are subject to approval and to a restocking fee which will reflect the product condition and the current market price. Unsealed or unpacked software products are not returnable or refundable. 

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